- The Retention Customer Service Officer is responsible for up-selling and cross-selling the company’s products and services to existing customers via telephone.
- This role involves both inbound and outbound calls, utilizing established systems and processes to achieve sales targets while maintaining excellent customer service.
- Up-sell and cross-sell products and services to existing customers through inbound and outbound telephone calls.
- Leverage the company’s systems and tools to meet sales targets within established service times.
- Follow up on leads generated on the website.
- Identify sales opportunities from existing client quotes within 4–6-week campaigns.
- Maintain accurate and detailed records of sales activities and customer interactions.
- Inform management of potential areas for growth in product, service, and education sales.
- Answer customer claims queries.
Requirements
- Proven experience in a Customer Service/ Sales environment.
- Demonstrated ability to identify and meet customer needs through effective sales techniques.
- Excellent oral and written communication skills to interact with customers and internal teams effectively.
- Proficient in using computer systems and software to record sales activities and access customer information.
- Strong interpersonal and teamwork skills to collaborate with colleagues and maintain positive customer relationships.
- Ability to learn new information (product and company knowledge).
Benefits
As a Twoconnect employee, you get to enjoy the following:
- Work from home
- Shift: Monday to Friday; 4:00am-1:00pm PHT / 9:00am - 6:00pm NZDT/NZST
- Company-provided equipment
- Work-life balance
- HMO benefits
- Government-mandated benefits
- Training and Development programmes
- Employee Engagement Events (company outings, fun activities, quarterly wellness and self-care sessions)
- Experience working with leading organisations
- Fun, supportive, and inclusive culture
- Dedicated Team Managers that look after your development