- The Sales Customer Service Representative is responsible for up-selling and cross-selling the company’s products and services to existing customers via telephone. This role involves both inbound and outbound calls, utilizing established systems and processes to achieve sales targets while maintaining excellent customer service.
- Up-sell and cross-sell products and services to existing customers through inbound and outbound telephone calls.
- Leverage the company’s systems and tools to meet sales targets within established service times.
- Follow up on leads generated on the website.
- Identify sales opportunities from existing client quotes within 4-6 week campaigns.
- Maintain accurate and detailed records of sales activities and customer interactions.
- Inform management of potential areas for growth in product, service, and education sales.
Requirements
- Proven experience in a Customer Service/ Sales environment.
- Demonstrated ability to identify and meet customer needs through effective sales techniques.
- Excellent oral and written communication skills to interact with customers and internal teams effectively.
- Proficient in using computer systems and software to record sales activities and access customer information.
- Strong interpersonal and teamwork skills to collaborate with colleagues and maintain positive customer relationships.
- Ability to learn new information (product and company knowledge).
Benefits
As a Twoconnect employee, you get to enjoy the following:
- Work from home
- Shift: Monday to Friday: 9:00 am to 6:00 pm AEST / AEDT
- Work-life balance
- Training and Development programmes
- Employee Engagement Events (company outings, fun activities, quarterly wellness and self-care sessions)
- Experience working with leading organisations
- Fun, supportive, and inclusive culture
- Dedicated Team Managers that look after your development