Key Responsibilities
- Communicate effectively through several channels including text, email & phone
- Manage incoming and outgoing calls to book appointments
- Identify and assess patient’s needs to achieve satisfaction
- De-escalate situations involving dissatisfied patients, offering patient assistance and support
- Meet patient experience team targets and call handling quotas
- Provide appropriate solutions and alternatives, follow up to ensure resolution
- De-escalate situations involving dissatisfied patients, offering patient assistance and support
- Makes outgoing patient calls with goal of scheduling appointments
- Memorizes scripts to help build a rapport with the patient and educate them about the the
- Making follow up calls to patients to confirm appointment times or reschedule appointments as needed
- Making sure that all documentation is accurate and up to date, such as updating patient records with new contact information, insurance information, or other relevant details
- Entering data into the practice management software to create a new patient file or update an existing file
- Verify eligibility and benefits for all patients with appointments online or over the phone with insurance companies
- Attach accurate patient’s insurance information to patient’s chart to ensure that insurance claims can be submitted
- Verify patient demographic information and ensure it matches information on file
Qualifications
- Possess our core values of commitment, quality, respect, communication and teamwork
- Have excellent communication skills and comfortable speaking English
- comfortable speaking English
- Proven experience in appointment scheduling, administrative support, or a similar role.
- Retain knowledge of systems & processes
- Remain calm under pressure
- Organizational skills & ability to multitask
- Should be Fast & Efficient without sacrificing the quality of their work
- Familiarity with medical, dental, or other professional office environments is an advantage.
General Skills
- Appointment Coordination
- Scheduling
- Customer Service
- Communication skills
- Problem-Solving
- CRM tools
- Data Entry
Please be aware, the candidate must be willing to commute to our office located in Clark Angeles City, Pampanga.