Senior Business Analyst

Responsibilities:

• Lead the analysis of complex business systems and processes to identify opportunities for enhancement.
• Develop comprehensive business cases and strategic recommendations for senior leadership.
• Mentor and guide junior business analysts, fostering a culture of continuous learning and improvement.
• Collaborate with IT and business teams to design and implement innovative solutions.
• Present findings and strategic insights to senior management and executive teams.
• Drive the multiple development and implementation of new processes, ensuring seamless integration with existing systems.
• Oversee change management strategies to support the adoption of new initiatives.

Skill Set

• Proven leadership and mentorship abilities, with experience guiding and developing team members.
• Expertise in advanced data analytics and business intelligence tools (e.g., Tableau, Power BI, SQL, Python).
• Strong strategic thinking and problem-solving skills, with a focus on innovation and continuous improvement.
• Excellent communication and presentation skills, with the ability to engage and influence senior stakeholders.
• In-depth knowledge of business process improvement methodologies (e.g., Lean, Six Sigma).
• Proficiency in project management, with experience in leading complex, cross-functional projects.

Competencies

• Advanced Analytical Skills: Proficiency in advanced data analysis and business intelligence tools, such as Tableau, Power BI, to generate insights and drive decision-making.
• Strategic Thinking: Ability to understand and align projects with organizational strategy, identifying opportunities for innovation and long-term benefits.
• Leadership and Mentorship: Experience in leading and mentoring junior analysts, fostering a culture of continuous learning and improvement within the team.
• Project Management: Strong project management skills, with the capability to lead complex, cross-functional projects and manage resources effectively. Familiarity with both Agile and traditional project management methodologies is beneficial.
• Business Process Improvement: Expertise in business process improvement methodologies such as Lean, Six Sigma, or BPMN, with a track record of successful implementation.
• Stakeholder Management: Strong ability to engage, influence, and build relationships with senior stakeholders, acting as a trusted advisor and aligning initiatives with business objectives.
• Change Management: Proficient in developing and executing change management strategies to support the adoption of new processes or technologies and minimize resistance.
• Communication and Presentation: Excellent written and verbal communication skills, with experience in preparing and delivering presentations to senior management and executive teams.
• Financial Acumen: Solid understanding of financial principles and the ability to develop business cases and assess the financial impact of proposed initiatives.
• Problem-Solving and Decision-Making: Strong critical thinking and problem-solving skills, with the ability to make informed decisions in complex and ambiguous environments.

Key Results Area:

• Strategic Process Optimization: Lead large-scale or multiple process improvement initiatives that align with Manulife’s strategic goals, ensuring impactful transformation.
• Advanced Data Analytics and Insights: Utilize advanced analytical techniques to generate deep insights that inform strategic business decisions and enhance operational performance.
• Stakeholder Leadership: Build and nurture strong relationships with senior stakeholders, acting as a trusted advisor and influencing strategic directions.
• Project and Change Leadership: Drive complex projects with a focus on change management, ensuring alignment with business objectives and successful implementation.

Key Behaviors:

• Strategic Vision: Ability to see the big picture and align projects with organizational strategy.
• Influential Leadership: Capable of inspiring and influencing others to achieve common goals.
• Collaborative Mindset: Strong team player who values diverse perspectives and fosters collaboration.
• Proactive and Initiative-Taking: Anticipates challenges and takes the initiative to address them.
• Results-oriented: Focused on achieving goals and delivering high-impact outcomes.

Experiences and Qualifications:

• Senior Business Analysis: Extensive experience in a business analyst role, preferably within the financial services or insurance industry, focusing on strategic initiatives and process improvements.
• Project Leadership: Proven track record of leading complex, cross-functional projects, with a focus on operational enhancements and strategic alignment.
• Process Improvement Initiatives: Experience in driving large-scale process improvement projects using methodologies like Lean, Six Sigma, or similar frameworks.
• Stakeholder Management: Demonstrated ability to engage and build relationships with senior stakeholders, influencing strategic decisions and fostering collaboration.
• Mentorship and Leadership: Experience mentoring and guiding junior analysts, promoting professional growth and skill development within the team.
• Advanced Data Analytics: Experience leveraging advanced analytical tools to provide insights and support data-driven decision-making regulations and compliance.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement