JOB SUMMARY
We are looking for a skilled Waiter or Waitress to take orders and deliver food and beverages to our customers. The right Waiter/Waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality and perseverance to thrive in this role.Waiter/Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. If you are able to perform well in fast-paced environments, we’d like to meet you. To be a successful Waiter or Waitress, you should be polite with our customers and make sure they enjoy their meals. You should also be a team playerand be able to effectively communicate with our Kitchen Staffto make sure orders are accurate and delivered promptly.Ultimately, it is the duty of our Waiters/Waitresses to provide an excellent overall dining experience for our guests.
DUTIES, RESPONSIBILITIES, and AUTHORITIES
Greet and escort customers to their tables
Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
Prepare tables by setting up linens, silverware and glasses
Inform customers about the day’s specials
Offer menu recommendations upon request
Up-sell additional products when appropriate
Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization
Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
Communicate order details to the Kitchen Staff
Serve food and drink orders
Check dishes and kitchenware for cleanliness and presentation and report any problems
Arrange table settings and maintain a tidy dining area
Deliver checks and collect bill payments
Carry dirty plates, glasses and silverware to kitchen for cleaning
Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
Follow all relevant health department regulations
Provide excellent customer service to guests
QUALIFICATIONS / SKILLS
Polite, engaging personality.
Listening and Verbal communication
Customer focus
Customer service
Basic Safety
People skills
Action oriented
Organization
Selling to customer needs
BASIC RELATIONSHIP
Report to Restaurant Supervisor
Work closely with Cafe Team and Auro Support Services
Customer facing
JOB SPECIFICATION
Preferably Proven work experience as a Waiter or Waitress
High School Graduate or College undergraduate.
Must have attention to detail and ability to multitask
Experience as part of pre-opening team preferred
Able to commit 6 days in a week / 8hours per day
Can start immediately and willing to be reassigned in different outlets
Familiarity with telephone, office and point-of-sale software
Job Type: Full-time
Pay: From Php16,823.00 per month
Benefits:
- Company Christmas gift
- Company events
- Employee discount
- Flexible schedule
- Health insurance
- Opportunities for promotion
- Paid training
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
Work Location: In person