The Service Zone Manager (ZM) is the main contact person of the dealers regarding Overall Service Operations. He/she acts as a service consultant to the dealers for continuous improvement of the service operations. The ZM is responsible to deliver FGP Parts Revenue and Customer Satisfaction targets.
Education Qualification: Graduate of Business Management, Engineering or any related course
No. of Years of Experience: At least 5 to 8 years of experience in Dealership Service Zone Operations
Other Requirements: Work experience in the fields of after sales operations, business management or service operations preferably in automotive aftersales service
· Deliver overall service profitability of the dealer network through implementation of standard service processes, retail and wholesale programs and customer satisfaction programs.
· Timely roll out and installation of regional/ASEAN programs at the dealerships (I.e. QSS, QC Body
shop, etc.)
shop, etc.)
· Timely cascade of all pertinent information (i.e. FGP Dealer Bulletins, Retail and Wholesale programs, FSAs, SSMs, TSBs, Parts Pricing, etc. ) to dealer principals, service managers, service advisors,
DCRC team and parts team.
DCRC team and parts team.
· Assist dealers in the preparation of the annual business plans to be aligned with FGP’s business plan and closely work with dealers to deliver and achieve the targets.
· Ensure new dealers’ 100% compliance and Conduct monthly dealer service audits and discuss with the dealer principals highlights of the results for improvement and sustainment.