About the Role:
We are looking for a Customer Service Representative to join our dynamic and vibrant team in ANZ. As a leading provider of innovative real estate software applications, we are committed to providing our clients with exceptional customer service and support.
As a Customer Service Representative, you will add to the positive and supportive team dynamic, with an optimistic and open-minded approach. You'll be able to work autonomously but will value teamwork and support of those around you. You will be the first point of contact for our clients, providing front-line support and communicating with them in a confident and professional manner. You will have the opportunity to utilize your accounting and customer service knowledge to help our clients get the most from our growing legacy product Strata Master.
Responsibilities
- Provide internal and external frontline telephone and email support for Strata Master users.
- Work through and maintain multiple pending cases on our CRM (Salesforce) that require expert care and attention.
- Manage all calls in a professional manner and resolved within the required time frame.
- Assist clients to install and configure Strata Master on their office PC’s and servers
- Provide Technical and analytical troubleshooting for general issues raised by our clients
- Utilizing our internal knowledgebase, you will be expected to find and follow troubleshooting articles with clients.
- At times you will work closely with our Technical Escalation Teams, who are available to assist and support you where needed
- Aid in testing and developing Strata Master to ensure product enhancements meet Client’s expectations
Skills and Experience
- Must have at least 1 years’ experience in the accounting industry
- Experience with using and/or supporting accounting softwares like Xero, Quickbooks, and MYOB highly regarded
- Exceptional command of the English language: Written and verbal comprehension
- Experience as a customer service representative for a software company is highly regarded but not essential
- Proven experience of your problem-solving ability
- Strong customer focus and an attention to detail
Job Type: Full-time
Work Location: In person