Company Description
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in
and feel the difference.
Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.
Job Description
Product Owner
- Compliance with the agreed customer service agreement (according to contract)
- Supports during service and/or tool implementation
- Operational contact for customer (external customer communication regarding technical service aspects)
- Responsible for continuous process improvements
- Analyze and derive actions from quality checks
- Coordinates and/or process technical initial trainings (knowledge transfer to Solution Experts)
People Manager
- Motivates, leads, and develops Solution Experts
- Initiates monthly “Performance and Development Dialogue” with each Solution Expert
- Analyze and derives actions from quality checks
- Supports in conflict and change management (if necessary)
Qualifications
- Bachelor's Degree in any related course
- Must have a good understanding of a "services business" in a customer service and technical background
- At least 3 years' experience in a Team Leader position
- Demonstrated Leadership abilities
- Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems
- Strong verbal and written communication skills are mandatory
- Must be customer service oriented and believe in teamwork, collaboration, adaptability and Initiative
- Experience in coaching and staff development is mandatory
- Amenable to work on shifting schedules and 100% onsite
Additional Information
Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.