Technical Lead (ServiceNow)

Role description

Job Purpose

The associate developer will work closely with the HRSD project team developers, technical lead, and business analyst to understand requirements and translate them into technical solutions. S/he is expected to work on the implementation of new applications and services for HRSD, as well as maintenance of existing ones. S/he will be greatly involved in the implementation and maintenance of ServiceNow applications. The developer will be reporting to the designated Project Manager and National Staff.

Responsibilities:

• Develop AskHR functionalities in ServiceNow platform based on agreed requirements/user stories which adheres to client's coding standards and ServiceNow best practices.

• Assist in the design, testing, and documentation of the HR Service Desk project requirements for the AskHR ServiceNow modules, and integrations.

• Configure available ServiceNow resources that will align and support product roadmaps of ITD.

• Participate in code reviews and ensure adherence to coding standards and best practices.

• Ensure the Software Engineering Standards is updated and approved by reviewers prior to Change Advisory Board (CAB) presentation.

• Provide inputs and review High Level Solution Design Document (HLSD), and update based on reviewer recommendations.

• Provide inputs and review Solution Design Document (SDD) and update based on reviewer recommendations.

• Provide inputs and review Solution Deployment Plan (SDP).

• Review test data, and program/system tests including verification of its results, system documentation, inputs for user training and support.

• Provide Early Life Support (ELS) and monitor bugs and fixes made by the delivery teams.

• Provide expertise to HR Service Desk requirements, identify bugs, defects and log incidents, and coordinate with appropriate teammates to ensure appropriate coverage for a coordinated approach to resolve issues.

• Participate in Scrum Planning meetings with the project delivery team and other key stakeholders.

• Work closely with other project developers and project managers to ensure team and organization standards are followed.

• Expected to work closely with business-facing technology teammates in ensuring that team output matches defined requirements.

Skills

Relevant Skillset and Experience Requirements:

• At least 2 years of experience in ServiceNow platform development focusing on Employee Center Portal HRSD

• Experience in developing systems focusing on user experience

• Experience with Agile methodologies

• Experience in App Engine is a plus

• Knowledge in Customer Service Management module is a plus.

• Good analytical and problem-solving skills and advanced technical knowledge with the capacity to:

• work collaboratively within a team,

• propose innovative solutions,

• propose process improvement, and

• proactively share knowledge with the project team

• Strong verbal and written communication skills, must be able to drive technical discussions if needed.

• Must be familiar with diagraming and productivity tools such as AzureDevops, Digivision, Visio, Miro or other.

About RCG Global Services
At Myridius, we transform the way businesses operate. Formerly known as RCG Global Services, our more than 50 years of expertise now drive a new vision—propelling organizations through the rapidly evolving landscapes of technology and business. We offer tailored solutions in AI, data analytics, digital engineering, and cloud innovation, addressing the unique challenges each industry faces. Our integration of cutting-edge technology with deep domain knowledge enables businesses to seize new opportunities, drive significant growth, and maintain a competitive edge in the global market. Our commitment is not just to meet expectations but to exceed them, ensuring measurable impact and fostering sustainable innovation. The success of Myridius is directly tied to the breakthroughs achieved by our clients. Together, we co-create solutions that not only solve today’s challenges but also anticipate future trends. At Myridius, we go beyond typical service delivery. We craft transformative outcomes that help businesses not just adapt, but thrive in a world of continuous change. Discover how Myridius can elevate your business to new heights of innovation. Visit us at www.myridius.com and start leading the change.