Responsibilities
- Responsible for providing support, administration, design and development, and maintenance for the ServiceNow platform implemented for the corporate enterprise.
- Designs, develops, and maintains complex ServiceNow module configurations and services, and ServiceNow workflows.
- Automation of routine tasks through ServiceNow including design, creation, and administration of key components such as: Forms, Workflows, Catalog Items, Metrics, Service Level Agreements, Reports, Dashboards.
- Load, transform, and maintain data interfaces between ServiceNow and other systems.
- Verifies complex business requirements and estimates work effort required through to implementation.
- Fulfill Service Requests assigned to the group within the scope of support.
- Develop and maintain clear and concise technical and process documentation.
- Contribute to continuous improvement of processes, standards, policies, working methods, and tools.
- Provides guidance and mentoring to ServiceNow System Administrators within the team
Qualifications
- Bachelor’s degree in Computer Science/Engineering or any IT related field.
- 5+ years of experience with ServiceNow development, configuration, and system administration.
- ServiceNow System Admin certification (Administrator or higher) and related training including ITIL.
- Experience developing on the ServiceNow platform, including the creation and/or customization of core applications such as Incident, Problem, Change, Service Catalog, CMDB and Asset Management.
- Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
- Experience in patching and upgrading ServiceNow to recent releases ,including use of development and staging environments for validation before promotion to production.
- Experience implementing integrations of ServiceNow to external systems with knowledge of common integration techniques, including ServiceNow Integration Hub
- Experience in Active Directory/LDAP and SSO integration.
- Strong knowledge of the ServiceNow data model and relationships.
- Experience developing process documentation and driving ongoing process improvements
- Strong attention to detail and excellent communication skills.
- Ability to handle multiple competing priorities in a fast-paced environment.
- Ability to function independently as well as work in a collaborative environment.
- Excellent analytical and problem-solving skills to resolve technical issues.
- Experience in JavaScript, REST and SOAP API.