Fusion CX is Hiring Call Center Representatives for our Technical Account – Cebu Site.
Responsibilities:
- Provide technical support to customers - answer questions, solve problems and suggest appropriate workarounds
- Understand network architecture required to support VOIP services
- Provide quick and accurate handling of support interactions – phone, chat, screen sharing & email.
- Apply knowledge of the company's services, VOIP technology and networking hardware and software.
- Handle and resolve customers’ concerns with the highest level of courtesy and professionalism utilizing all available resources
Job Type: Full-time
Job Type: Full-time
Pay: Php22,000.00 - Php28,000.00 per month
Benefits:
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Experience:
- Technical support: 1 year (Required)
Work Location: In person