Job Summary:
We are seeking a detail-oriented and customer-focused Technical Support Specialist to provide frontline assistance for GPS tracking devices, dashcams, and associated software platforms. This role involves diagnosing hardware/software issues, resolving subscription connectivity problems, and ensuring all client systems remain online and operational. The ideal candidate will have strong troubleshooting skills, excellent communication, and a solid understanding of GPS and telematics technologies.
Key Responsibilities:
Technical Support & Troubleshooting
● Respond to customer inquiries via phone, email, or chat regarding GPS devices, AI
dashcams, and software issues.
● Diagnose and resolve problems related to device installation, power issues, camera
footage retrieval, or connectivity.
● Guide clients through basic and advanced troubleshooting steps remotely.
● Coordinate with field technicians if on-site service is needed.
System Monitoring & Device Health
● Monitor the status of active GPS and dashcam via the platform dashboard.
● Flag and report offline, inactive, or underperforming devices.
● Proactively contact clients to resolve subscription connectivity issues.
Client Support & Documentation
● Log all customer interactions and resolutions accurately
● Follow up with clients to ensure resolution satisfaction and sustained device
performance.
● Create knowledge base articles or simple guides for recurring client issues.
Collaboration & Escalation
● Escalate unresolved or complex cases to Tier 2 Support or Engineering.
● Collaborate with the Sales, Operations, and Product teams to ensure customer success.
● Provide feedback on recurring technical issues for product/service improvement.
Qualifications:
● Education: Bachelor’s degree in IT, Electronics, Engineering, or related field (preferred,
not required).
● Experience: At least 1 year of technical support experience, preferably with GPS, IoT, or
dashcam products.
● Technical Skills:
○ Familiarity with GPS tracking systems, mobile DVRs, SIM/APN configurations,
and telematics platforms.
○ Basic networking knowledge (IP, data usage, SIM management).
○ Comfortable using support software, monitoring dashboards, and remote tools.
● Soft Skills:
○ Strong problem-solving and analytical abilities.○
Excellent communication (written and verbal) in English and Filipino.
○ Patience, empathy, and a customer-first mindset.
Preferred Skills (Nice to Have):
● Familiarity with AI dashcam features (ADAS, DMS alerts).
● Knowledge in mobile app troubleshooting (Android/iOS).
Job Types: Full-time, Permanent
Pay: Php19,000.00 - Php25,000.00 per month
Benefits:
- Company Christmas gift
- Employee discount
- Free parking
- On-site parking
- Opportunities for promotion
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Day shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (Preferred)
Location:
- Quezon City (Preferred)
Work Location: In person