Technology Operations Analyst

Company Description

Allegis Global Solutions is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand to recruit top talent, our integrated talent solutions drive the business results you need. 

As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today’s global marketplace.

Job Description

The Technology Operations Analyst is responsible for working and liaising with AGS Program Office (PO) Teams to successfully sustain and evolve the technologies critical to the success of AGS client programs. This position includes developing a strong partnership, expertise, and oversight with specific Technology Partners to ensure they strive for world-class service and remain committed to continuous improvement in their products and services to help AGS achieve both short-term and long-term Client business objectives.

This position will be recognized as the technical subject matter expert for the specific technology. Analyze reoccurring technology incidents and identify areas of operational efficiencies for program improvements and growth to provide strategic consultation or resolution to AGS Program Office and Recruitment Delivery Center, Clients and Technology Partners. This role is an AGS Technology Operations strategic position meant to drive significant improvements in the Recruitment Delivery Center (RDC) and Program Office (PO) processes, technologies, operations, efficiencies, and profitability.

Responsibilities

• Support new user administration, including internal and external user provisioning of the VMS.
• Support user security updates, including user role permissions.
• Understands the business operations, goals and strategies of all POs for their assigned VMS technology and contribute to their success.
• Works closely with Technology Partners to align and lead them toward AGS Client objectives, account goals and priorities.
• Acts as the escalation point for the POs and RDCs in relation to the VMS technology.
• Collaborates with other Shared Services team resources to better serve RDCS, POs and Clients.
• Establishes open communications with Technology Partners, RDC and PO teams.
• Provides best in class solutions and expertise for all technology support processes, incidents and service requests.
• Supports the Technology Operations workstream for new program implementations, technology implementations and program expansions.
• Leads the planning, facilitation and communication activities for significant technology releases for assigned accounts to ensure quality.
• Overall oversight for all technology service requests (enhancements, configuration changes, etc.) for their specified technology accounts to ensure appropriate levels of documentation, planning, vetting, prioritization, and testing to ensure quality implementation.
• Facilitates and/or participates in Client meetings around VMS technology issues, demos, or future service requests as required by the PO.
• Conducts Operational Assessments with the Technology Partner and PO/RDC on identified Client accounts. Responsible for driving agreed upon deliverables.
• Analyze overall incidents and service requests to identify gaps in functional areas to drive problem resolution for items identified

Qualifications

• Strong conceptual, analytical and problem solving ability.
• Ability to simultaneously manage multiple tasks at once.
• Self-starter with the ability to quickly learn new technologies and effectively apply them to business processes.
• Ability to adapt quickly and possess flexibility with working in a constantly evolving field.
• Experience with AGS or other staffing companies. MSP experience a plus.
• Experience is a plus with the standard technologies utilized by AGS (ex. Beeline, Fieldglass, IQ Navigator, Salesforce, SharePoint, etc.).
• Proven track record of strong relationship building and customer facing support.
• Comfortable with interacting with internal and external users/clients at varying levels.
• Strong verbal and written communication skills
• Ability to work with a diverse team of resources from AGS, our Technology Partners, our Clients, and reach consensus resolution on issues.
• Previous software administration and support experience preferred.
• Proficient in Microsoft Office products such as Excel, Word, PowerPoint, Outlook
• Ability to design/create processes and procedures and assists others in implementing them.
• Ability to identify training needs for non-technical teams, and coach accordingly.
• Bachelor’s Degree or equivalent experience preferred
• At least 1-2 years of professional experience preferred
• Must have a minimum of 1-year tenure in a current role, with no prior movement for the last 12 months and no active correction actions or performance management issues.
• Most recent performance should be at least at “meet expectations/core performer” based on the cornerstone rating.

Additional Information

As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.