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From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian
Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together!
Why Join ContactPoint360?
At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.
We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.
Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.
Our Purpose:
Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients’ customers into loyal advocates for life.
Check out our YouTube video: https://www.youtube.com/watch?v=AsPjX-5uyQQ
Job Description:
We are seeking a motivated and customer-focused CSR - Bilingual Thai Speaker to join our dynamic team at ContactPoint360' in Cebu City, Cebu. In this full-time role, you will be responsible for providing exceptional customer service to our Thai-speaking clients, handling a wide range of inquiries and resolving customer issues with professionalism and efficiency. This role typically involves helping customers with inquiries, complaints, or issues, all while ensuring clear communication in both Japanese and another language, often through phone calls, emails, or live chat.
Key responsibilities might include:
- Answering inbound calls from Thai-speaking customers and addressing their questions or concerns
- Providing accurate information and practical solutions to customers in a timely manner
- Escalating complex issues to the appropriate team or supervisor when necessary
- Maintaining detailed records of customer interactions and transactions
- Continuously improving your product knowledge and customer service skills
- Contributing to a positive and collaborative team environment
Skills and Qualifications:
- Fluency in both English and Thai, with excellent communication skills
- Previous experience in a customer service or call centre role, preferably in a similar industry
- Strong problem-solving and critical thinking abilities
- Exceptional listening and interpersonal skills
- Ability to remain calm and professional under pressure
- Familiarity with customer relationship management (CRM) software
- A genuine passion for delivering exceptional customer service
What's in it for you?
- Great base salary
- HMO Medical Insurance
- Dental Coverage
- Paid Vacation and Sick leave
- 13th-Month Pay
- Career & Leadership Development Training Programs
- Corporate Employee Discounts on Partnered Stores
At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences. As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 global locations, we combine cutting-edge technology with innovative strategies to help our clients succeed. Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We’re not just a service provider—we’re a partner in driving real results. ContactPoint360 is where innovation, execution, and customer obsession meet.
We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.
Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.
Our Purpose:
Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.
Check out our YouTube video: https://youtu.be/AsPjX-5uyQQ