We’re seeking an experienced and detail-oriented Virtual Assistant Team Leader to lead day-to-day operations in a dynamic telehealth environment. This role is pivotal to ensuring our remote clinical workflows run smoothly, efficiently, and compliantly—while supporting providers and teams with empathy and precision.

If you’re a proactive leader with a passion for optimizing virtual care operations, we’d love to meet you.

Key Responsibilities

• Oversee daily virtual practice operations across telehealth teams
• Coordinate provider and staff schedules to maintain operational efficiency
• Ensure compliance with internal protocols and healthcare regulations
• Support and streamline provider workflow, including issue resolution and escalations
• Manage, mentor, and motivate a remote team of 10+ virtual assistants
• Track performance metrics and drive process improvements
• Serve as liaison between providers, staff, and leadership for operational clarity

Required Qualifications

• Fluent, professional-level English communication skills
• Proven success managing remote healthcare teams (10+ people)
• Hands-on experience with DrChrono EHR (required)
• Strong organizational, analytical, and problem-solving abilities
• Comfort working in fast-paced, high-growth telehealth environments
• Ability to lead with empathy while driving accountability and results

Bonus Skills (Nice to Have)

• Familiarity with HIPAA and healthcare compliance standards
• Experience developing SOPs and operational workflows
• Background in staffing, recruiting, or healthcare service delivery