Position Summary:
The Warehouse ECommerce Associate is responsible for supporting the growth and daily operations of the company's warehouse e-commerce platform. This role ensures a seamless and positive internal and external customer experience while maintaining the digital tools, systems, and platforms essential to e-commerce activities.
Key Responsibilities:
- Maintain and monitor e-commerce systems, tools, and platforms to ensure smooth operations.
- Assist in collecting and analyzing data to generate insights for improving business performance.
- Provide operational support including product listings, order processing, and coordination with relevant departments.
- Ensure excellent customer service through prompt, polite, and professional communication.
- Collaborate effectively with internal teams to support marketing, logistics, and customer service initiatives.
Qualifications:
- Strong understanding of e-commerce platforms and customer service principles
- Analytical mindset with attention to detail
- Good interpersonal and communication skills
- Ability to work effectively in a fast-paced and dynamic environment
- Team-oriented and proactive in addressing challenges