Remote Hotel Reservations Sales Agent
Job Location: Work-from-home
Job Type: Full-time / Part-time
About the Role
Are you passionate about hospitality and customer service? Do you have experience working the front desk or using Opera PMS? We’re looking for a Remote Hotel Reservations Sales Agent to provide outstanding service and book reservations for guests. In this role, you’ll assist customers with their inquiries, make recommendations, and ensure a seamless booking experience—all from the comfort of your home!
Responsibilities
- Handle inbound and outbound reservation inquiries via phone, email, text and chat.
- Sell, promote and maximize revenue opportunities on every interaction.
- Utilize Opera PMS to process reservations, cancellations, and modifications.
- Provide personalized assistance and recommendations to guests.
- Communicate hotel amenities, policies, and promotions effectively.
- Ensure accuracy in guest bookings and maintain excellent customer service standards.
- Work closely with internal hotel teams to coordinate reservations and guest needs.
Qualifications
- Previous experience in hotel front desk, reservations, or customer service required.
- Opera PMS proficiency is a must.
- Strong communication and problem-solving skills.
- Ability to multitask in a fast-paced environment.
- Reliable internet connection and a designated home workspace free from distractions.
- Availability to work flexible hours, including weekends and holidays as needed
Job Types: Full-time, Permanent
Pay: From Php278.00 per hour
Expected hours: 40 per week
Benefits:
- Flextime
Schedule:
- 8 hour shift
- Day shift
- Early shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends
Application Question(s):
- Please describe your experience working at hotels.
- Please list all hotel systems you have experience using.
- Are you ready to actively sell room reservations?
Language:
- English (Preferred)
Work Location: Remote
Expected Start Date: 06/12/2025