Workforce Management Real-time Analyst

Auctane
Manila
Full time
3 weeks ago

 

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes. 

About the team

The Workforce Management team is responsible for optimizing staffing, forecasting support volume, and ensuring service levels are consistently met across all support channels. We act as the nerve center of operational planning and performance—proactively identifying trends, addressing real-time issues, and partnering with operations leaders to drive smart decisions.

We're looking for a Workforce (Real-time) Management Analyst based in Manila, Philippines (hybrid setup) to support our global support operations. You'll play a key role in real-time management, staffing analysis, and ensuring the right people are in the right place at the right time to support our customers.

Location: Manila, Philippines (hybrid)

Working Hours: 8 hour shift between 5am and 9pm

Training: ~3 weeks

What will you be doing?

What are we looking for?

What will make you stand out?

The Tech

We leverage the following tools to power our operations:

Google Suite & Confluence for communication and documentationSlack for cross-functional collaboration

Confluence for documentationZapier for automation

What do we offer?

🌿 1. Health & Well-being
Auctane prioritizes the health and well-being of our employees and their families.

🩺 HMO Medical Insurance:

🦷 Dental Insurance:

🧠 Mental Health & Employee Assistance Program (EAP):

🏃 Wellness Program:

2. Financial Security & Compensation Enhancements
We offer benefits aimed at providing financial stability and enhancing your overall compensation.

❤️ Life Insurance:

⚠️ Accidental Death and Dismemberment (AD&D) Insurance:

🍽️ Meal and Clothing Allowance:

🎯 Bonuses and Supplemental Income:

3. Time Off & Work-Life Balance
Auctane recognizes the importance of rest and personal time for a healthy work-life balance.

🌴 Paid Vacation Days:

🤒 Paid Sick Days:

🎉 Paid Holidays:

💐 Bereavement Leave:

4. Professional Development & Recognition
We invest in your continuous growth and acknowledge your contributions to Auctane's success.

📚 Education Benefits:

🤝 Referral Program:

 

Apply
Other Job Recommendations:

Real-Time Analyst

PremierBPO
Pilipinas
  • Keep an eye on call queues and agent performance throughout...
  • Monitor if agents are sticking to their schedules and alert...
3 weeks ago

Workforce Analyst (Scheduler)

UCIT Philippines, Inc
Iloilo City
  • Ensures that published schedule shells are based on the...
  • Maintains a schedule analysis portfolio in aid of scheduling...
1 week ago

Quality Control Analyst

Asian Grains
Talisay, Cebu
₱15,000 - ₱20,000
* Bachelor's Degree in Chemistry, Chemical Engineering, food technology or any related field. *Has general knowledge of laboratory...
2 weeks ago

WFM Analyst Sr-Real Time

ibex
Pilipinas
  • Monitor and manage intraday performance of our contact...
  • Execute real-time re-forecasting and apply countermeasures...
3 weeks ago

Market Data Analyst

Svenbjorn
Santa Rosa, Laguna
₱50,000 - ₱80,000
  • A Bachelor’s degree (or higher) in Business, Economics, Data...
  • At least 7 years of experience as a Market Analyst and...
3 weeks ago

Head of Workforce Management

CTC BPO Inc.
Cebu City
  • Develop and implement workforce management strategies that...
  • Oversee forecasting and scheduling to ensure appropriate...
3 weeks ago

Real Estate Investment Analyst

The Codebox Inc.
Cebu City
₱20,000 - ₱30,000
  • Build and maintain detailed financial models for real estate...
  • Analyze financial data to assess property and sector-level...
4 weeks ago

Business Analyst

The Golden Bell Future Inc.
Bacoor, Kabite
  • Experience in business analysis, preferably in the context...
  • Familiarity with accounting principles and experience in...
4 weeks ago

Quality Analyst

Stark Asia Solutions, Inc
Cebu City
₱30,000 - ₱34,000
  • At least 2 years exp as QA Analyst in a BPO setup
  • Any domain will do
  • Good communication skills...
3 weeks ago

Business Process Analyst

Ams Environmental Management Corp
Santa Rosa, Laguna
₱18,000 - ₱20,000
  • A four-year graduate of any business course, Industrial or...
  • Preferably with experience in administrative tasks...
3 weeks ago