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Workforce Management Real-time Analyst

Auctane
Manila
Full time
2 days ago

 

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes. 

About the team

The Workforce Management team is responsible for optimizing staffing, forecasting support volume, and ensuring service levels are consistently met across all support channels. We act as the nerve center of operational planning and performance—proactively identifying trends, addressing real-time issues, and partnering with operations leaders to drive smart decisions.

We're looking for a Workforce (Real-time) Management Analyst based in Manila, Philippines (hybrid setup) to support our global support operations. You'll play a key role in real-time management, staffing analysis, and ensuring the right people are in the right place at the right time to support our customers.

Location: Manila, Philippines (hybrid)

Working Hours: 8 hour shift between 5am and 9pm

Training: ~3 weeks

What will you be doing?

What are we looking for?

What will make you stand out?

The Tech

We leverage the following tools to power our operations:

Google Suite & Confluence for communication and documentationSlack for cross-functional collaboration

Confluence for documentationZapier for automation

What do we offer?

🌿 1. Health & Well-being
Auctane prioritizes the health and well-being of our employees and their families.

🩺 HMO Medical Insurance:

🦷 Dental Insurance:

🧠 Mental Health & Employee Assistance Program (EAP):

🏃 Wellness Program:

2. Financial Security & Compensation Enhancements
We offer benefits aimed at providing financial stability and enhancing your overall compensation.

❤️ Life Insurance:

⚠️ Accidental Death and Dismemberment (AD&D) Insurance:

🍽️ Meal and Clothing Allowance:

🎯 Bonuses and Supplemental Income:

3. Time Off & Work-Life Balance
Auctane recognizes the importance of rest and personal time for a healthy work-life balance.

🌴 Paid Vacation Days:

🤒 Paid Sick Days:

🎉 Paid Holidays:

💐 Bereavement Leave:

4. Professional Development & Recognition
We invest in your continuous growth and acknowledge your contributions to Auctane's success.

📚 Education Benefits:

🤝 Referral Program:

 

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