Company: Southend Pharmacy
Location: Remote
Employment Type: Full-time, Independent Contractor
FLSA Status: Hourly
Reports To: Director of Active Accounts
Pay: US$7 per hour
Company Overview
At Allia Health, the umbrella organization for Southend Pharmacy, Brello Health, and Woven, we don’t just follow industry trends—we redefine them. Our mission is to commoditize anti-aging solutions, making them affordable and accessible to the average consumer—not just the wealthy. By offering customized and cost-effective wellness products that follow cost-containment models, we aim to improve people’s quality of life and meet them wherever they are on their health journey.
Join Our Team
We believe great ideas and great people come from all walks of life. We're committed to building a diverse and inclusive team where everyone has a fair shot, regardless of background, gender, or personal challenges. What matters most is the skills, talent, and character you bring to the table.
Whether you're just starting, a seasoned pro, or have unique life experiences, we want to hear your story. Let's make great things happen together!
Job Summary
The Account Manager will be responsible for but not limited to maintaining strong customer relationships, supporting revenue retention, and fostering account growth for small to mid-sized accounts through regular communication, proactive client support, and collaboration with the Director of Active Accounts and Field Reps to monitor satisfaction and identify growth opportunities.
Key Responsibilities
- Act as the primary point of contact for assigned accounts, ensuring consistent engagement and satisfaction.
- Maintain regular communication with clients, proactively resolving concerns and delivering solutions.
- Monitor account activity and flag any potential retention risks for follow-up or escalation.
- Support retention efforts through proactive engagement and service excellence.
- Collaborate with Senior Account Managers and Directors to implement customer success strategies.
- Identify opportunities for basic upselling and cross-selling within assigned accounts, with guidance from senior team members.
- Assist in virtual sales calls or product demonstrations when necessary.
- Help execute simple account expansion strategies to support revenue growth.
- Keep detailed records of customer interactions and updates using CRM tools (GoHighLevel).
- Communicate client feedback and account trends to the leadership team.
- Ensure all account activities and updates are accurately documented and reported.
- Build trust and long-term relationships with healthcare providers in your account portfolio.
- Collaborate with internal teams to address client issues and escalate when needed.
- Support the creation and execution of customer communication workflows to ensure a seamless experience.
Qualifications
Required
- Minimum 1-2 years of experience in account management, customer service, or a similar field.
- Excellent communication and problem-solving abilities with a strong attention to detail and a customer-centric approach.
- Proficiency in CRM systems, Microsoft Office Suite, and collaborative work tools.
- Proven capacity to effectively manage multiple accounts and thrive in a dynamic, rapidly changing environment.
- Must be available to work during CST hours.
Preferred
- Proficiency in GoHighLevel.
- Healthcare or wellness background is a plus.
- Previous remote experience
Physical Requirements
- Ability to sit for extended periods of time at a desk and working on a computer
- Ability to communicate effectively in person, over the phone, or via virtual meeting
- Ability to maintain focus in a typical office environment with moderate noise levels
- Ability to perform repetitive motions with hands and arms, such as typing.
Benefits
- Base salary.
- Paid time off.
- Paid company holidays.
- Quarterly bonuses based on performance.
- Flexible work environment promoting work-life balance.
Equal Opportunity Employer Statement
Allia Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you have any questions or require accommodations during the application process, please contact .
Job Type: Full-time
Benefits:
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Performance bonus
Work Location: Remote
