Duties and Responsibilities
- Working across the different commercial and operations departments to improve account experience.
- Maintains regular alignments with assigned VIP accounts to ensure high levels of client satisfaction.
- Monitors and ensures that Ninja Van is providing highest efficiency and productivity across the parcel journey.
- Manages, develops, and maintains business relationships with existing and potential clients
- Resolve claim issues, billing disputes, and shipment issues of accounts.
- Have a good grasp and knowledge of the local market and competition to react swiftly to changing market conditions.
- Managing the day-to-day activities of the team to ensure that each associate , acting as an individual process owner(e.g billing, claims, ops, etc.) meets the desired KPI target.
Qualifications
- At least 3-5 years of working experience in the related field specifically in Account Management, Stakeholder Management, Client Coordination.
- Knowledge in e-commerce and/or social commerce.
- Background in a supply chain, Import and freight export, domestic, e-commerce, or consumer retail industry
- Proficiency in English and Filipino
- Comfortable with quantitative analysis, complex spreadsheets, and large datasets
- Excellent interpersonal skills and can collaborate at all levels, with ownership, with accountability of work in a fast-paced working environment
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