About Us:
The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It's a job that's never mattered more, and a career that can take you anywhere you want to go.
Our commitment to diversity and inclusion in the workplace:
At the FT, we give all employees a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.
About the role:
The Accounts Receivable Team Lead provide direct support to the manager by overseeing the day-to-day operations of the team, supervising staff activities, and ensuring seamless coordination to meet business objectives. Act as a key liaison between the team and leadership to ensure performance expectations and operational targets are consistently achieved.
Responsibilities:
- Supervise direct reports as they administer assigned processes in accordance with the Service Level Agreements (SLA).
- Plan and prepare specific tasks, contingency plans and work schedules of employees ensuring coverage in key tasks of the team.
- Handle debt escalation of problematic debtor accounts, resolves escalated client complaints or queries and manages these to completion within turn-around time.
- Conduct debt reviews with business stakeholders to discuss performance, problematic accounts, customer queries and to discuss/resolve outstanding issues related to each revenue streams
- Review and generate Key Performance Indicators (KPI) reports and track team performance in accordance with the SLAs.
- Facilitate month-end activities and ensure accurate and timely submission of reports.
- Assist in the review, development and implementation of process improvements or amendments within key areas of Accounts services and collaborates with different functional teams as needed by the business.
- Perform and participate in tasks and special projects that may be assigned from time to time and whenever needed.
- Evaluate and discuss job performance with staff and trains or arrange training to be provided and address appropriate behavioural issues.
What's in it for you? Our Benefits:
Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), health coverage (medical, dental & vision insurance), 401k and company match, enhanced family leave packages, and Giving Back opportunities. Full details of our benefits can be found here.
Further Information:
The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help.
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