Position Summary:
Provide technical assistance to customers and other company personnel in the general use of IPS products, using knowledge of engineering principles and techniques, on assigned products under the general direction of Application Engineering. Provides online chat, phone or email support addressing both internal and external inquires.
Major Responsibilities:
1. Responds to email, telephone, web chat and written inquiries from customers, distributors, Sales and other company personnel to provide technical support regarding company product by phone, email or written correspondence.
2. Completes internal and external technical request which includes but not limited to product and application troubleshooting and product selection.
3. Coordinates technical data for use with computer programs as necessary for customer and IPS applications including E-Commerce activities for Intranet, Internet and Extranet. Provides updates to online product information, interchange tools and product FAQs.
4. Assists in the updates of product information of distributor’s system.
5. Handles departmental routines promptly and courteously, reporting anticipated or encountered problems to supervisor.
6. Prepares reports on status of activities, projects and initiatives assigned in defined timeframes or as requested.
7. Follow Regal Rexnord Ethics and Environmental Programs.
8. Performs other jobs and duties as assigned.
Required Education / Experience / Skills:
• Four year BS degree in Mechanical, Industrial or Electrical Engineering.
• English language skills are required. Skills in other languages are a plus.
• Knowledge of power transmission products relating to how used and/or how manufactured is preferred.
• PC literate. Microsoft Office user skills required. Access skills preferred.
• Good communication skills and people skills are required.
• Able to read/interpret blue prints as well as tolerance schemes.
• Relational database and/or Oracle experience preferred.
Travel: As needed
Language: English
About Regal Rexnord
Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.
The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.
