Same Posting Description for Internal and External Candidates.
Process Specific Skills:
▪ Service level targets
▪ Excellent communication and presentation skills using the English language
▪ Prioritization of stakeholder needs
▪ Strong customer service focus
▪ Experience with a Utilities account is a plus
Technical Skills
▪ Proficient with computer systems and software including Microsoft Outlook, Word,
Excel, OneNote & PowerPoint
▪ Basic Knowledge of using Web Browsers, Search Engines etc.
▪ Client systems knowledge
▪ Productivity measures
Soft Skills
▪ Problem Solving: Generates various solutions to problems and selects the most
appropriate resolution.
▪ Customer Focus: Identifies and understands the (internal or external) customer’s
needs and strives to provide world-class service.
▪ Managing Self: Plans, prioritizes, and schedules own work to ensure timely completion
Same Qualifications for Internal and External Candidates.
