Role Summary
The Assistant Store Manager supports the Store Manager in ensuring the smooth daily operations of the store. This role includes managing store staff, maintaining customer satisfaction, driving sales, and achieving operational goals while upholding Bo's Coffee's quality standards, values, and brand identity. The Assistant Store Manager serves as a role model for all team members, demonstrating excellent leadership and fostering a collaborative, positive work environment.
Key ResponsibilitiesOperational Excellence
- Assist the Store Manager in overseeing daily store operations, including opening and closing procedures.
- Ensure adherence to operational standards, cleanliness, and safety protocols.
- Monitor inventory levels and ensure timely stock replenishment.
- Support in managing vendor deliveries and inventory discrepancies.
- Execute marketing initiatives and promotional activities in-store.
Team Leadership
- Supervise and mentor team members, fostering growth and productivity.
- Assist in recruiting, onboarding, and training of new team members.
- Coordinate shift schedules, ensuring optimal staffing levels.
- Address team performance issues with constructive feedback and coaching.
- Encourage teamwork, positive communication, and conflict resolution.
Customer Experience
- Deliver exceptional customer service, ensuring guest satisfaction and loyalty.
- Handle customer complaints, resolving issues efficiently and professionally.
- Promote and maintain the store's warm, welcoming atmosphere.
- Implement and monitor initiatives to enhance the guest experience.
Sales & Profitability
- Assist in achieving sales targets and financial goals.
- Monitor key performance indicators (KPIs), such as daily sales, average ticket size, and transaction counts.
- Encourage upselling and suggestive selling among team members.
- Analyze store performance and suggest improvements to drive revenue growth.
Administrative Duties
- Prepare daily sales reports, shift logs, and other required documentation.
- Manage petty cash, monitor cash-handling procedures, and ensure accurate cash flow.
- Support the Store Manager in budget preparation and expense monitoring.
- Ensure compliance with company policies, standards, and local regulations.
QualificationsEducational Background
- Bachelor’s degree in Business Administration, Hospitality Management, or a related field (preferred).
Experience
- Minimum of 1-2 years of experience in a supervisory or managerial role in the food and beverage, hospitality, or retail industry.
Skills
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Customer service orientation with a focus on exceeding guest expectations.
- Organizational and multitasking skills to handle fast-paced environments.
- Analytical skills to interpret sales data and operational metrics.
- Proficiency in MS Office and Point-of-Sale (POS) systems.
Other Requirements
- Willingness to work flexible hours, including weekends and holidays.
- Passion for coffee culture and delivering a great guest experience.
Key Performance Indicators (KPIs)
- Sales and revenue growth.
- Staff performance and retention.
- Customer satisfaction scores.
- Operational efficiency and cost management.
- Inventory accuracy and waste reduction.
Job Types: Full-time, Permanent
Pay: From Php21,000.00 per month
Benefits:
- Additional leave
- Employee discount
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Day shift
- Rotational shift
Location:
- Dipolog (Preferred)
Work Location: In person
