In this role, you will have the opportunity to provide top-notch service within the Ocean Freight (OFR) Service line, supporting our DGFF regions and countries globally. The role involves training to proficiently execute various activities, including shipment creation and enrichment, document upload, CONSOL enrichment, transport booking, sending shipping instructions, security filing, verifying draft MBL (Master Bill of Lading), tracking and updating milestones, handling inbound consols, managing carrier release milestones, notifying customers/brokers, preparing sailing schedules and gateway consols, sending discharge note documents, offering agent solution support, and validating routing for detention and demurrage storage.
Key Responsibilities:
- To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
- Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
- Deliver a high level of service quality through timely and accurate completion of services.
- Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
- Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
- Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.
Required Skills/Abilities:
- Bachelor´s degree. A degree in logistics, industrial engineering, management will be an advantage / Undergraduate degree (Only GSC MNL)
- 0 – 3 years of job experience from BPO or logistics domain - Preferred
- Good knowledge in MS office
- Effective English communication skills, written and verbal.
- Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred.
- Detail oriented
- Good logical reasoning skills
- High level of customer centricity
Job Types: Full-time, Permanent
Application Question(s):
- How much is your current salary?
- How much is your expected salary?
Work Location: In person
