Automotive Service Operations Manager

Job Summary:

We are looking for a results-driven Automotive Service Operations Manager to lead and inspire a team of frontliners, office staff, and workshop personnel in delivering outstanding service operations. This role is critical in ensuring compliance with service flow standards, fostering a customer-first culture, and driving continuous performance improvement within the department.

Job Responsibilities:

• Oversee the implementation of service processes, operations manuals, and company policies across the service team.
• Lead by example in upholding company values and standards of excellence.
• Manage the performance and professional development of service personnel.
• Act as the primary point of contact for customer concerns, ensuring swift and professional resolution.
• Conduct regular one-on-one sessions with team members to support communication, training needs, and performance improvement.
• Provide timely updates and strategic feedback to senior management.
• Monitor and audit facility and personnel security protocols.
• Recommend and implement operational improvements based on findings and analytics.
• Collaborate with the Finance team to ensure timely collection of receivables from insurance partners and corporate accounts.
• Maintain an accurate and up-to-date billing system for job orders, labor, materials, and other services.
• Identify recurring operational issues and implement sustainable solutions.
• Develop and introduce new revenue streams such as upselling parts and services.
• Manage department expenses to align with budget targets.
• Champion customer satisfaction, setting a benchmark for team motivation and service excellence.

Qualifications:

• Open to Male or Female candidates.
• Reputable track record in the automotive industry; integrity and loyalty are essential.
• Bachelor’s degree in Engineering (Mechanical, Electrical, ECE) or Management.
• Minimum of 3 years’ experience in a supervisory or managerial role in an automotive dealership service department.
• Strong technical knowledge in automotive repair, diagnosis, and service operations.
• Proficient in Microsoft Office applications and report generation.
• Skilled in creating clear and organized business presentations.
• Excellent verbal and written communication skills.
• Highly analytical, detail-oriented, and capable of daily decision-making.
• Able to execute strategic plans and manage personnel performance effectively.
• Self-starter with a proactive and industrious work ethic.

Job Types: Full-time, Permanent

Pay: Php38,000.00 per month

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Commission pay
• Overtime pay

Ability to commute/relocate:

• Pasig: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How much is your asking salary for this role?

Education:

• Bachelor's (Required)

Experience:

• automotive dealership service department: 3 years (Required)
• automotive repair, diagnosis, and service operations: 1 year (Required)

Work Location: In person