Responsibilities includes assisting management in identifying operational issues, organizing, planning and implementing strategies, handling of escalation, providing feedback to team members, develop action plans to improve and address process concerns. The SME will serve as the liaison between insurance companies, patients and departments to ensure claims are billed, processed and followed up on to meet company goals on Account Receivables, Aging account volume management and Cash Goals. Involve in employee related activities such as Engagement, Training and Development. Additionally, an SME helps promotes company’s culture by ensuring agents understand and comply with the program’s objectives, mission statements, performance standards, and policies; Ensure team compliance to regulations, observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA).
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