Company Description
At Sutherland, we are committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Tech Lead/SME who will assist the Team Manager to lead, develop and motivate a high-performance team of support professionals. If you believe you have what it takes and you are ready to take the next step in your career, come work with us!
Job Description
As a Tech Lead, you will set the path to success by managing performance and service quality to guarantee customer satisfaction and meet revenue. You are also expected to:
- Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
- Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
- Identify the training needs that will equip the staff with fundamental skills and knowledge
- Have a thorough understanding of the various system tools and operational procedures utilized within the program
- Collaborate with stakeholders on a regular basis for changes in promotions and updates
- Conduct all defined and required process compliance and adherence to all team members, partners, and third-party providers
Qualifications
Our most successful candidates will have:
- Finished a Bachelor’s Degree in any course
- One to two years of experience in a similar role.
- Have strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements
- Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues
- Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
- Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
- Have excellent working knowledge of MS Office applications
Additional Information
Internal Qualifications:
- Must have FY24 PDP score of Exceeds Expectations (4) or Outstanding (5)
- Tenure of at least 12 months
- No Active DA
- experience in Tech Sales is preferred
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