BPO Agents Trainer

• Ensure new employees understand company policies, tools, and processes.
• Identify skills gaps and provide training to improve agent performance.
• Introduce new tools, systems, or procedures to existing employees.
• Conduct regular refresher training sessions.
• Assess trainee performance through tests, assessments, and feedback.
• Track post-training performance and make recommendations for improvement.
• Work closely with team leaders and QA to address training needs.
• Review common agent errors and provide targeted coaching.
• Maintain training logs, attendance, evaluation reports, and feedback summaries.
• Submit training completion reports and analysis to management.
• Provide one-on-one coaching for agents who need additional support.

Qualifications:

• At least 1 yr experience as Trainer in a BPO company
• Bachelor's Degree
• Willing to work graveyard and onsite in San Pablo City
• Can start ASAP

Job Types: Full-time, Permanent

Pay: Php20,000.00 - Php25,000.00 per month

Benefits:

• Paid training
• Pay raise
• Promotion to permanent employee

Education:

• Bachelor's (Required)

Experience:

• Trainer: 1 year (Required)

Language:

• English (Required)

Location:

• San Pablo City 4000 04A (Preferred)

Work Location: In person