Business Accountability Associate Manager

About this role:

Wells Fargo is seeking a Business Accountability Associate Manager. This role is responsible for standards and controls in the business, ensuring effective design, assessment, monitoring, and execution through establishment of protocols, assessment, risk mitigation, oversight, reporting, and self-assurance activities.

In this role, you will:

• Supervise coordinators in performance of less complex tasks and processes to ensure timely completion, quality, and compliance of assigned work
• Identify opportunities for process improvement, risk management, and control opportunities
• Make day-to-day supervisory and tactical decisions and resolve issues related to team supervision, work allocation, and daily operations under direction of senior management; leverage interpretation of existing policies, procedures, and compliance requirements
• Collaborate with and consult with peers, colleagues, and mid-level managers
• Manage allocation of people and financial resources for aligned department or business group
• Be responsible for selection, evaluation, and development of staff

Required Qualifications:

• 2+ years of risk management, business controls, or compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of leadership experience

Desired Qualifications:

• Has at least 5 years of people management experience
• Extensive experience on Quality Assurance process and has deep understanding on risk and control related to Customer Complaints.
• Strong critical thinking, communication, problem solving and stakeholder management skills.

Job Expectations:

• Can work mid to night shift with 5 days RTO.
• Can manage at least 10 Full-Time Employees.
• Provide training and support to QA Team members that covers systems, policies, procedures and core processes.
• Manage and facilitates capacity planning and workload distribution.

Posting End Date:

• Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.