Business Analyst (Permanent Work from Home)

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We have bike enthusiasts, foodies, video game heroes, dog and cat lovers, movie buffs, musicians, and every variety of people. Lightspeed was founded on the principles of diversity and inclusion and our daily practices and interactions reflect this commitment everyday. Wherever you look, you will find a friend in Lightspeed. If you’re keen to join, we’re looking for a Business Analyst (Permanent Work from Home) to join our team in Manila. 

As Business Analyst, you will help us improve the way we work across our regional teams. In this role, you'll focus on making internal processes, workflows, and documentation more efficient and consistent—especially for our Go-To-Market (GTM) teams. You'll work on identifying where things can be improved, setting up standard processes, and building a clear, easy-to-use knowledge base. This knowledge base will also support future integration of AI tools (like Copilot in Intercom) to streamline support, reduce manual effort, and improve team efficiency.

As a key member of the team, you'll play an important role in helping us work smarter, scale faster, and deliver better experiences for both our customers and our people.

What you’ll be doing:

• Document and standardise end-to-end workflows across GTM teams (e.g. Sales, Success, Onboarding) to improve handovers, reduce duplication, and ensure consistent execution
• Build and manage a central knowledge base (e.g. Confluence) that includes processes, FAQs, and playbooks to support onboarding, reduce repetitive queries, and enable future AI tools like Copilot
• Improve collaboration between GTM and cross-functional teams (Support, Partnerships, Payments) by mapping touchpoints, clarifying roles, and implementing shared processes
• Optimise key operational processes such as account transitions, renewals, and partner onboarding by identifying inefficiencies and introducing automation where possible
• Conduct detailed churn analysis to identify root causes, surface customer trends, and provide insights that shape retention and growth strategies
• Use data to uncover process gaps, evaluate the impact of current tools and workflows, and prioritise high-value improvements and automation opportunities

What you need to bring:

We're looking for a candidate who has experience with the following:

• Prior experience in a Business Analyst or similar role, with a strong focus on improving processes, creating documentation, and streamlining workflows
• Background working in SaaS or tech environments, especially in areas like account management, customer success, or operations
• Confident using tools like Confluence, Jira, Salesforce, and Slack to manage projects, documentation, and team collaboration
• Previous experience leading change—able to drive process improvements, get stakeholder support, and help teams adopt new ways of working

Our hiring process is very straightforward. You’ll undergo a preliminary video screening, and the whole process will be conducted at the comfort of your own home, through Zoom or Google Meet. No need to go through Manila's heavy traffic!

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a permanent work from home environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy and healthy:

• Market-leading salary package
• Permanent work from home setup
• Coworking space available, if needed
• We follow the PH holidays!
• Benefits you can enjoy from day one: 
• HMO for you and your 2 dependents (Maxicare)
• 15 Vacation leaves
• 10 Sick leaves
• Government Mandated Benefits
• Food Allowance of 1000PHP per month
• Work from Home Allowance of 1000PHP per month
• Health and wellness benefit of 7500PHP per year
• Free LinkedIn Learning License
• Free access to Mental Health support and coaching services
• Opportunity to grow your career in a company that values internal mobility
• Exciting online and in-person events hosted regularly by our Manila Culture Club

Not yet convinced?

For honest reviews left by real people, you can check our Glassdoor page. To know more about Lightspeed, you can check our website, LinkedIn, and Youtube pages. We’re an open book!  

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

We partner with Inform Group to employ our Lightspeed workforce in the Philippines. Inform Group hosts Lightspeed employees who enjoy the benefits of the Philippine labour code combined with the full career opportunities provided by Lightspeed.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.