Business Support Coordinator

What You’ll Do

• Customer Onboarding Support:


•  Assist in onboarding new Marketplace customers by building product catalogs, setting up templates, and preparing account materials.


• Customer Service & Level 1–2 Support:


•  Respond to customer queries via email, chat, or other channels—resolving common issues, product questions, order updates, or catalog adjustments using internal systems.


• Product & Solution Assistance:


•  Support customers with product discovery, sourcing, and catalog improvements—partnering with the CSM and GTM team to deliver great outcomes.


• Catalog Development:


•  Build and manage product catalogs using spreadsheets, bulk upload tools, and internal systems. Ensure accuracy and up-to-date content.


• Operational Support:


•  Assist in preparing commercial proposals, quoting, and processing product updates. Maintain documentation and templates to enable fast reuse.


• Internal Coordination:


•  Collaborate with the GTM, Procurement, and Product teams to troubleshoot customer issues, improve our offering, and streamline operations.


• Process Improvement:


•  Identify opportunities to simplify or automate tasks as we scale; create and maintain SOPs where needed.

What We're Looking For

• 1 – 3 years’ experience in customer support, operations, or a coordinator role (ideally in B2B, eCommerce, or SaaS environment)
• Strong English communication skills (written and verbal)
• Comfortable using Excel/Google Sheets for data manipulation and reporting
• Experience with customer support tools, ticketing systems, and/or eCommerce platforms a plus
• A knack for process, detail, and follow-through
• Ability to manage multiple priorities and meet deadlines in a fast-moving environment
• Self-starter with a team-first mindset