We are seeking a skilled and experienced Captain Waiter to join our dynamic team at Arterra Hotel in Lapu-Lapu City. As a Captain Waiter, you will play a crucial role in ensuring exceptional service and guest satisfaction within our full-service hotel.
What you'll be doing
- Lead and supervise a team of waiters, ensuring efficient and coordinated service delivery
- Greet and welcome guests, anticipate their needs, and provide attentive, personalized service
- Ensure the proper set-up, maintenance, and cleanliness of dining areas
- Assist in coordinating with the kitchen and bar to ensure timely and accurate order fulfilment
- Handle customer queries, feedback, and complaints in a professional and courteous manner
- Contribute to the development and implementation of service standards and training for the team
- Maintain accurate records of inventory, orders, and expenses
What we're looking for
- Minimum of 1 years' experience as a Captain Waiter or in a similar supervisory role within the hospitality industry
- Strong leadership, communication, and interpersonal skills to effectively manage a team
- Excellent customer service orientation and the ability to provide a high level of attention to detail
- Familiarity with food and beverage operations, including menu knowledge, inventory management, and cost control
- Proficiency in English, both written and verbal, and the ability to work in a multi-cultural environment
- Flexible and adaptable to work in a fast-paced, dynamic environment
- Willing to be assigned in Punta Engaño, Lapu-Lapu
Job Type: Full-time
Experience:
- Captain Waiter: 2 years (Preferred)
Work Location: In person
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