This is a pivotal leadership role responsible for scaling remote team operations, driving delivery quality, and owning client success in a fast-paced startup environment.
Ideal Candidate Snapshot
You are someone who:
- Has scaled a startup or delegation service from early-stage to Series A
- Previously managed EAs or worked in a (tech and VC-focused) similar agency.
- Brings strong operational instincts and thrives in chaos, speed, and ambiguity
- Loves systems, but can operate without them when needed
- Has coached others, flagged risks early, and taken full ownership of outcomes
- Is comfortable being both strategic and hands-on
- Has an EA and training background, with the ability to mentor and level up team members effectively
Bonus: Youve worked as a tech-savvy EA and know what great service feels like.
Core Responsibilities
- Manage, mentor, and deliver structured training to new Executive Partners during onboarding
- Manage and mentor a remote team of Executive Partners (EPs)
- Train new hires during onboarding and ensure they are fully equipped to deliver high-quality support.
- Own task quality, client satisfaction, and daily team performance
- Shadow EPs and coach them to level up
- Resolve operational and performance issues swiftly
- Lead client onboarding and relationship management
- Build internal systems and collaborate cross-functionally with training and partnerships
- Maintain tracking tools, reports, and dashboards for visibility and metrics
Must-Have Requirements
- 4+ years in EA and 2+ years in learning and development, Ops Manager, or Chief of Staff-type roles
- 1-2 years mentoring or managing professionals
- Proven stakeholder or client-facing experience
- Google Workspace, Notion, Slack, Zapier, Hubspot, Outlook
- High autonomy, self-managed, and outcome-driven
- Aligns with MENA hours; flexible for urgent needs
- Fluent, assertive, and proactive in English (written & spoken)
- Experienced in async, remote team environments
- Proven experience in creating and delivering onboarding and skills training programs for new hires
Nice-to-Haves
- You'll mentor and support a growing
- Helps with faster EP ramp-up and delivery
- Supports scale and system building
- Manage client escalations diplomatically
- Agency/BPO Background: Familiar with high-accountability delivery models
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