Company Description
Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.
As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.
The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.
We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".
Job Description
Circuit Provisioner is responsible for managing the order process which encompasses validating technical specs, documenting and processing orders including change orders and disconnection and order tracking. Provisioner’s job is to provision orders to provide high-end Telecom services to customers. Which includes placing orders via multiple Carrier systems, coordinating new service delivery and turn up with Carriers, tracking delivery milestone dates, manage, analyze and resolve order issues. Provisioner takes the overall responsibility for the resolution of all problems and changes with an order in accordance with the standard policies of the company.
Updating the Project Coordinators on a daily basis.
Coordination with Carriers to obtain DLR and FOC for orders.
Weekly conference calls with Carriers.
Issuing orders for different bandwidth type of circuits to various Carriers (Broadband, T1, EOC, FastE & GigE).
Follow up to get confirmation and completion of orders.
Dealing with Carriers for escalation to meet the SLA.
Working with Carrier Project Managers if there is a construction job or escalation required to provide the facilities and deliver the circuits on time.
Coordinating service installations and activations, and working with Carriers ad Project Coordinators to ensure successful service installations.
Function as the first point of contact for provisioning issues with Carriers.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/ or Experience:
- Working understanding of telecommunications services and concepts (including: POTS, T1, PRI, VoIP, SIP).
- Solid hands-on skills in business applications software (including but not limited to: Microsoft Office, Internet browsers, document scanning).
- Able to be flexible to work off hours if required.
- Ability to work in a collaborative team-oriented environment.
- Good written and oral communication skills.
- Must communicate clearly and effectively with peers, customers, and management in a team environment.
- Satisfactory skills with documentation, reporting and knowledge transfer.
- Ability to research and effective organizational skills.
Physical Demands:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Sitting, standing, and walking.
- Overhead lifting of over 20 pounds.
- Bending, stooping, climbing ladders and crawling.
- Keyboarding/typing.
- Ability to read effectively from a computer screen, sampling device and/or a paper copy.
Working Conditions:
- Ability to work multiple tasks in a stressful environment while maintaining a positive and pleasant manner with others.
- Ability to handle a large volume of work and perform multiple tasks in a fast-paced office environment.
- Ability to work flexible hours including evenings, holidays, and weekends.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Please include your salary expectations
a. Vacation Leave (Pro-rata)
b. Sick Leave (Pro-rata)
c. HMO Benefit with 100% premium being shouldered by the Company to be processed on your joining date;
d. HMO Dependent coverage: 80% employer; 20% employee sharing, after six month of service.
d. Attendance Bonus (AB)/month subject to AB guidelines (PHP 3,500)
e. Travel Assistance Php1200
e. 10% Night differential
f. Free Parking
