Are you passionate about client satisfaction, retention, and growth? At MSPbots, we're looking for a Client Success Manager who can guide our MSP clients toward success by helping them realize the full value of our SaaS platform.
Hybrid (1-2 days a week) | 10th floor, IBP Tower, Jade Drive, Ortigas Center, Ortigas, Metro Manila 1605
8 AM – 5 PM CDT (9 PM – 6 AM PHT)
Monday–Friday | Fixed Rest Days: Sat–Sun
About MSPbots
MSPbots is a robotic process automation platform designed to help Managed Service Providers (MSPs) eliminate repetitive tasks, improve operational efficiency, and scale through intelligent bots and dashboards.
As a fast-growing startup with over 70 team members, we’re committed to helping MSPs automate the future—and you’ll be a big part of that journey.
What You’ll Do
- Onboard New Clients: Ensure a seamless, value-driven onboarding experience for new MSP customers
- Be a Product Expert: Guide clients on using our solutions to solve real-world MSP challenges
- Relationship Building: Become a trusted advisor to stakeholders within your client accounts
- Strategic Account Management: Monitor performance, suggest improvements, and drive ROI
- Solve Problems Fast: Own and resolve escalations by collaborating with cross-functional teams
- Drive Retention & Expansion: Support renewals and identify upsell/cross-sell opportunities
- Stay Ahead of Trends: Apply MSP industry insights to client support and product development
- Voice of the Customer: Channel feedback to internal teams to continuously improve our platform
What You’ll Bring
- At least 3 years of experience in Client Success, Account Management, or related SaaS roles
- Familiarity with MSP tools, workflows, and challenges
- Excellent communication and relationship-building skills
- Analytical mindset with the ability to turn client data into meaningful recommendations
- Hands-on experience with customer success platforms and CRMs (e.g., HubSpot, Salesforce, Gainsight)
- Technical fluency with SaaS platforms like ConnectWise, Datto, etc.
- Bachelor’s degree in Business, IT, or related field (or equivalent experience)
What's in it for you?
- HMO Reimbursement: $100/month
- Life Insurance Reimbursement: $20/month
- Dental: $240/year | Vision: $48/year
- 15 PTO credits/year (convertible to cash if unused!)
- Training/Development: Reimbursement up to $30
- US Holiday Pay
- Hybrid setup with a modern workspace in Ortigas
- Unlimited coffee and a supportive team culture
Ready to help MSPs succeed while growing your career?
Apply now and join the automation revolution at MSPbots.ai
