Collection Staff

Job Objective:

The position is responsible for performing and ensuring that all collection functions such as department reporting, disconnection, reconnection, customer accommodation are properly documented, monitored, submitted, and accomplished in a timely and efficient manner.

Responsibilities:

• Attends to customers’ collection queries and partial payment requests;
• Processes and monitors bill deposit refunding;
• Checks list of customers subjected to disconnection and generates disconnection notice and job orders for customers with past due unpaid bills;
• Feedbacks accomplished disconnection notice and job orders within standard time;
• Contacts customers for follow-up collection on all pending billing statements;
• Records and monitors dispatched DN and JO accomplishments;
• Generates and dispatches reconnection job orders;
• Monitors DN and JO related printed forms;
• Coordinates with contractors for accomplishments and other related concerns;
• Prepares and delivers government accounts summary for payment follow up;
• Provides assistance on consolidation of daily collection report and submission of monthly reports in compliance with inter-department requirements;
• Assists to other collection functions, when needed;

Qualifications:

• Graduate of Bachelor of Science in Business Administration, Management and other related courses;
• Proficient in MS Office programs (Outlook, Word, Excel, PowerPoint);
• Good oral and written communication skills;
• Excellent customer service skills;
• Driven, motivated and with initiative;
• Can work under pressure and can adapt in various working environment;
• Can demonstrate attention to details and good record keeping; and
• Responsible, ethical, honest, trustworthy and with high sense of integrity.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Pay raise

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person