Job Description
The Collection & Recovery Supervisor (CRS) acts as the “troubleshooter” in Branch Operation by going after delinquent and hardcore accounts. He reports directly to the District Manager while functionally to HO Collections Group.
His primary responsibility is to ensure achievement of Collections target of his assigned branches and Recovery of Top Past Due Accounts.
Duties and Responsibilities
Collections & Account Management
- Maintains good and professional relationship with customers.
- Carry out the following Account Management procedures for Loan Accounts with MLV of four hundred thousand & above (400k & above):
- Conducts Confirmatory Visit/s to Loan Accounts on a periodic basis (at least once a month) to confirm the current condition of the following: i. Client, ii. Business (Source of Income), and iii. Collateral.
- Submits the Account Assessment Form to the HO Collections Team for further evaluation and update in the necessary (if necessary).
- Ensures KYC Update of existing Customers/Clients (at least twice a year) and submits the updated contact details to the HO Collections Team.
- Plans and strategizes achievement of overall collections targets through periodic aging review. Works with CCIs on collections strategies in collecting Top Past Due accounts.
- Ensures regular sending of demand letters to Top Past Due accounts.
Recovery
- Resolves and Recovers Top Past Due Accounts (400k) assigned by the HO Collection Team/District Manager.
- Together with the DM, creates and implements sound debt collection plans and strategies.
- Perform Skip Tracing/Locates Missing Collateral and/or Clients to start the Recovery process.
- Searches publicly available databases to track down defaulters, including Credit Bureau information, background checks, and loan documents.
- Negotiate payment settlements and/or arrangements on recoverable debts.
- Prevents repeated payment delinquency by negotiating manageable debt payment arrangements.
- Keeps records of all communications (hard copy, electronic records), payment plans agreed to, and amounts paid.
- Updates the Account Information (Account 360) stored in the system by utilizing memos, notations, and remarks in the Debt Collection System.
- Initiates Legal and repossession proceedings if debt recovery fails.
- Spearhead the collections of the written off accounts of his assigned branches.
Administration & Other Related Tasks
- Assist in the verification and/or resolution of Customer Service Complaints (as needed or as instructed).
- Alerts the HO Collections Team for possible or suspected fraud or significant findings.
- Assumes the role of the Branch Manager on his assigned branch/es (as Officer-In-Charge) whenever there is prolonged absences/leaves, preventive suspension, and termination.
- Performs other task related to Account Management, Collections, Remedial, and Legal.
- Keeps himself updated with the New Policies and Procedures pertaining to Account Management, Collections, Remediation and Legal and assist in the cascade thereof to the CCIs under his assigned branch/es.
- Adheres to the Fair Debt Collection Practices Act
Qualifications:
- Bachelor's Degree in any field of study
- With at least 3 years related work experience in this field
- Can communicate both oral and written
- Knows basic Microsoft applications (Word & Excel)
- With valid driver's license and motorcycle is required
- Willing to do field work
- Can Start ASAP
- Willing to handle the following areas:
- Calbayog
- Maasin
- Ormoc
- Tacloban
- Catarman
Job Types: Full-time, Permanent
Schedule:
- Day shift
Education:
- Bachelor's
Job Types: Full-time, Permanent
Work Location: In person
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