WE'RE HIRING: CUSTOMER SERVICE RELATIONS SUPERVISOR
Join Emerging Power Inc. (EPI) and help shape the future of renewable energy!
Emerging Power Inc. (EPI) is the renewable energy arm of Nickel Asia Corporation (NAC), dedicated to developing large-scale solar, wind, and battery energy storage projects across the Philippines. As a key player in the country’s shift to clean energy, EPI is committed to delivering innovative and sustainable power solutions.
We’re looking for a Customer Service Relations Supervisor to ensure exceptional communication and service delivery between the company and its stakeholders. If you’re passionate about delivering outstanding customer experiences and building lasting relationships, we want you on our team!
Role Summary:
The Customer Service Relations Supervisor is responsible for managing customer interactions and ensuring satisfaction through timely response, clear communication, and effective resolution of concerns. This role also supports community and stakeholder engagement efforts and plays a key part in strengthening the company’s public image and social responsibility initiatives.
Key Responsibilities:
- Handle and resolve customer inquiries, concerns, and feedback in a timely and professional manner.
- Develop and implement customer service protocols and standards.
- Coordinate closely with internal departments to address and follow through on stakeholder needs.
- Assist in building strong relationships with host communities and local stakeholders.
- Support the implementation of community relations initiatives and customer outreach programs.
- Prepare regular reports and updates on customer service performance and stakeholder engagement.
- Monitor feedback channels and propose strategies to improve customer satisfaction.
- Represent the company in stakeholder meetings, forums, and consultations as needed.
Qualifications:
- Graduate of Political Science, Social Science, Humanities, Business Administration, or any related field.
- At least 3 years of relevant experience in customer service, stakeholder engagement, or community relations.
- Background or training in customer relations, conflict resolution, or community organizing is an advantage.
- Proficient in Microsoft Office applications (Word, Advanced Excel, PowerPoint).
- Strong organizational and communication skills, both verbal and written.
- Ability to assess and respond to stakeholder needs and resolve issues effectively.
- Detail-oriented, with excellent interpersonal and problem-solving skills.
- Willing to be assigned to Botolan Project site.
Location: Botolan Zambales
Employment Type: Full-time
Apply now and help power a cleaner, greener Philippines!
Send your CV to: [email protected]
Subject: “Application – Customer Service Relations Supervisor”
At Emerging Power Inc., we believe in fostering an inclusive workplace that values diversity. We welcome applicants of all genders and are committed to providing equal opportunities for professional growth and success.
Job Type: Full-time
Work Location: In person
