At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.Our Global Quality Strategy is rooted in the Medtronic Mission and our Quality Policy. Being a 'trusted partner' means always putting patient safety first, upholding product quality, and maintaining the highest ethical standards in our business relationships and programs.
The Configuration Assurance Supervisor role is a Tier 3 process expert, possessing high level of leadership competencies, strong business acumen, a champion of the Medtronic Mindset culture and a consistent enabler of Operational Excellence.
The Configuration Assurance Supervisor will primarily act as a process lead with 50% strategic responsibilities where he/she will identify, execute, and drive opportunities to sustain a high-performing and motivating work culture in CQS – Configuration Assurance. In this role, he/she will be responsible to drive the CQS - Manila Shared Services performance that will enable a robust execution of operational excellence, ensuring that results are achieved with the highest quality and integrity especially
One of the critical responsibilities of a Configuration Assurance Supervisor is to closely work with the Configuration Assurance Manager in maintaining the overall performance of the site and overall configuration assurance team, ensuring that there is a regular check and balance across the teams. In this role, he/she will be accountable to identify opportunities that will help deliver efficiency and improve the work routines of the site. He/she is responsible for creating a consistent ideation venue across teams and lead A3 DMAIC projects.
The Configuration Assurance Supervisor will be responsible for stakeholder management and cross-function engagement. He / she is responsible to actively engage with them to achieve common operational and business goals.
A strong indicator of success is for this role is the ability to effectively influence his/her direct reports including peers, cross-function partners and stakeholders through proactive communication and strategic positioning of ideas that will result to strong collaboration in achieving sustainability in the end-to-end process to deliver the best-in-class Stakeholder Experience.
Responsibilities may include the following and other duties may be assigned.
Autonomy
Supervises direct reports and supervisors, providing tactical and / or technical leadership;
Manages deliverables in task-oriented terms and delivers results according to established procedures/alignments.
Organizational Impact
Partners with the Configuration Assurance Manager to create and implement operational plans to achieve excellence.
Monitoring and evaluating Direct Reports or Indirect Reports performance; providing learning and /or coaching & development and meaningful career conversation; taking corrective action where necessary.
Leadership & Talent Management
Provides the highest level of Customer Service, internally and externally, concerning the service offerings in Manila Shared Services team for the Configuration Assurance Team.
Maintains the delivery of committed goals of the team being managed, including attainment of highest quality standards on the team’s output.
Develops strategies to improve team metrics and performance.
Drives team-wide initiatives to support the improvement of the team’s Organization Health Status.
Works with the trainer/process experts on new hire onboarding, certification, and process updates.
Provides initial inputs in hiring, dismissal, promotions, and rewards decisions in the team.
Serves as the Official Back up of the Configuration Assurance Manager.
Innovation & Complexity
Leads A3 DMAIC and automation initiatives to be deployed with the Configuration Assurance Team.
Responsible for transition of new scope or services.
Works with the Business Process Improvement Manager on identifying team-wide process gaps needing retraining, polishing of process update and quality/efficiency improvement initiatives.
Communication & Influence
Key lead on stakeholder management; answers level 1-2 escalations.
Ensures strong partnership with the cross-function teams by leading regular cadences and discussions on process improvements and streamlining.
Participates in MBR/QBR reviews with key stakeholders and cross function partners.
Required Knowledge and Experience:
Bachelor’s degree is required;
5+ years of experience managing a group of more than 5-10 direct reports.
Knowledge and experience of A3 DMAIC, Lean or Six Sigma Methodologies is an advantage.
Intermediate/Advanced skills in reporting via Excel and creating sound Power Point presentations.
Excellent communication and interpersonal skills with demonstrated ability to build strong business relationships with team members, internal/external stakeholders and offshore counterparts.
Solution orientated with a “can do” attitude and proactive, bias for action nature.
Ability to independently, resourcefully, and creatively research and implement new solutions.
Demonstrates initiative and innovation to generate ideas and solutions in different situations.
Results orientated – Self-motivated and positive.
Proven evidence of Medtronic Mindset:
Acts Boldly – can make game changing moves, seizing on opportunities to experiment, optimize, and disrupt, taking smart risks to turn big ideas into realities.
Competes to Win – Has a relentless drive to win, looking outside at markets, competitors, and customers to solve unmet needs and challenging ourselves to lead.
Moves with Speed and Decisiveness – Works and learns fast, makes thoughtful decisions, partners across reporting structures, cuts bureaucracy and overcomes obstacles.
Fosters Belonging- Delivers better performance by applying the strength of the team’s differences and appreciating everyone for who they truly are. Actively learns from and amplifying different perspectives, experiences and voices so everyone thrives.
Drives Results, the Right Way – Holds oneself accountable for our results, operating to the highest standards of ethics and quality — no exceptions.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
