Job Summary:
We are looking for motivated and enthusiastic Crew Members to join our team in SM Valenzuela! llaollao is the number one European frozen yogurt brand in the world.
As a Crew Member at llaollao under Palomo & Co Ventures, you will play a crucial role in efficiently managing customer transactions, delivering exceptional customer service, and ensuring a positive and enjoyable experience for every customer.
Key Responsibilities:
Customer Service
- Engage with customers in a friendly, helpful, and professional manner.
- Welcome customers upon arrival, assist with selecting yogurt flavors and toppings, and address any queries.
- Offer recommendations based on customer preferences and dietary needs.
Order Taking
- Accurately take and process customer orders.
- Communicate special requests or dietary restrictions to the team.
Cash Handling
- Process customer transactions, including cash, credit card, and mobile payments, and provide correct change when needed.
- Operate the point-of-sale (POS) system proficiently, ensuring prompt and accurate transactions.
Cash Register Reconciliation
- At the end of your shift, reconcile the POS system to ensure sales totals match cash, credit card, and other payment methods.
- Maintain accuracy in cash handling and accounting.
Product Preparation
- Prepare yogurt mix according to standard recipes.
- Prepare and cut fruits according to established procedures and weight standards.
Product Knowledge
- Stay informed about menu items, including yogurt flavors, toppings, and seasonal specials.
- Be knowledgeable about ingredients and allergens to assist customers with dietary restrictions.
Cleanliness, Sanitation, and Organization
- Maintain a clean and hygienic work area at all times.
- Regularly clean counters, yogurt machines, and toppings stations.
- Keep the counter area organized, restock supplies as needed, and inform the team if equipment or supplies require replenishment.
- Adhere to food safety guidelines and ensure all utensils and equipment are properly sanitized.
Stock and Inventory Management
- Monitor inventory levels of packaging, yogurt, and toppings, and notify the Shift Leader when replenishment is needed.
- Assist with restocking shelves and refrigerators.
- Ensure accurate inventory reporting and track product usage in accordance with company processes.
Teamwork
- Collaborate with team members to ensure smooth operations and a positive work environment.
- Support colleagues during busy periods and assist with additional tasks as needed.
- Coordinate with the Shift Leader and team to manage orders and address any issues during your shift.
Uniform and Grooming Standards
- Adhere to the company's dress code and grooming standards, ensuring a clean and professional appearance.
- Wear the appropriate uniform and nameplate while on duty.
Additional Duties
- Perform other duties as assigned by supervisors.
Note: This job description outlines core responsibilities. Additional duties may be required as needed.
Qualifications:
- Able to Reliably commute to SM Valenzuela
- Friendly, reliable and honest
- Customer focused and goal oriented
- Motivated, pleasing personality, strong personal & ethical behavior
- Flexible work availability, including weekends and holidays
- Previous experience in a customer service; preferably in a food service or retail environment.
- Excellent communication and interpersonal skills.
- Ability to handle cash and operate point-of-sale systems accurately.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Job Type: Full-time
Benefits:
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- Overtime pay
Work Location: In person