Customer Service
1. Resolving customer inquiries in an appropriate and timely manner through calls, email and online chat.
2. Be able to analyze client's complaints and questions, reflect abnormal incidents and offer useful suggestions.
3. Provide excellent customer service that keeps the customer coming back.
4. Respond to customer inquiries in a clear and concise manner while also keeping up with the speed that is expected from a chat and email platform.
5. Be familiar with websites of our company and be capable of understanding the operation process and promotion activities.
6. Represent and protect the brand ensuring each customer connection is professional and accurate.
7. Work as part of sales/marketing team to drive positive sales and customer approval/ satisfaction rate
Others
1. Act as a front/ back liner to support the bone of the business.
2. Contribute to team effort by accomplishing related results as needed.
3. Perform other duties as assigned
Job Requirements
1. At least 1year cross-border e-commerce customer service representative.
2. Strong communication skills and excellent customer service.
3. Strong personal and organizational skills.
4. Excellent technological skills to effective.
5. High attention to details.
6. Positive outlook towards employees. SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.
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