About the role
Ubiquity is seeking an exceptional Engagement Specialist to join our dynamic team in Cagayan de Oro, Misamis Oriental. As an Engagement Specialist, you will play a crucial role in driving customer satisfaction and fostering strong relationships with our clients. This is a full-time position, offering the opportunity to be part of a growing and innovative company in the insurance and superannuation industry.
What you'll be doing
- Serve as the primary point of contact for clients, providing exceptional customer service and addressing their queries and concerns
- Develop and maintain strong, long-lasting relationships with clients through regular communication and proactive engagement
- Understand client needs and requirements, and provide tailored solutions and recommendations to meet their goals
- Collaborate with cross-functional teams to ensure seamless delivery of products and services
- Identify and capitalise on opportunities for client growth and expansion
- Contribute to the continuous improvement of customer engagement processes and strategies
- Maintain accurate and up-to-date records of client interactions and activities
What we're looking for
- Relevant experience in a customer-facing or client engagement role, preferably in the insurance or superannuation industry
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients
- Strong problem-solving and decision-making abilities, with a focus on delivering tailored solutions
- Adaptability and flexibility to handle a diverse range of client needs and requests
- Proficiency in using relevant software and tools to manage client relationships and data
- Demonstrated ability to work collaboratively in a team environment
- Passion for providing exceptional customer service and a commitment to continuous learning and improvement
What we offer
At Ubiquity, we are dedicated to creating a nurturing and supportive work environment that empowers our employees to thrive. As an Engagement Specialist, you can look forward to:
- Competitive salary and performance-based bonuses
- Comprehensive health and wellness benefits, including medical, dental, and vision coverage
- Opportunities for professional development and career advancement
- Flexible work arrangements and a healthy work-life balance
- Collaborative and inclusive team culture that values innovation and continuous improvement
About us
Ubiquity is a leading provider of insurance and superannuation solutions, committed to delivering exceptional value and service to our clients. With a strong focus on innovation and customer-centricity, we strive to be the trusted partner of choice for individuals and organisations seeking tailored financial solutions. Join our team and be a part of our exciting journey as we redefine the industry.
Apply now to become our next Engagement Specialist and contribute to the success of Ubiquity.
