Job Description
Responsible for responding to customer inquiries and complaints regarding Account's records, billings, contract renewals, and supply returns. Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.
Major Responsibilities
- Responds to telephone inquiries and complaints using standard scripts and procedures
- Gathers information, researches/resolves inquiries and logs customer calls
- Communicates appropriate options for resolution in a timely manner
- Informs customers about services available and assesses customer needs
Qualifications
- Fluent in English, both written & verbal
- Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Excellent communication skills, both verbal and written
- Excellent interpersonal
- A demonstrated commitment to high professional ethical standards and a diverse workplace
- Excels at operating in an fast pace, community environment
- Ability to look at situations from several points of view
- Persuasive with details and facts.
- High comfort level working in a diverse environment
Minimum Requirements:
- Strong organizational, time management and follow up skills – ability to multitask.
- Ability to assess issues for swift problem resolution.
- Strong business acumen; knowledge of different market segments
- Excellent customer service, interpersonal and communications skills – fluent in English
- Ability to build and maintain relationships.
- Knowledge of the various Originations processes and procedures
- Strong analytical and presentation skills
Job Type: Full-time
Pay: Php25,000.00 - Php30,000.00 per month
Benefits:
- Company events
- Health insurance
- Life insurance
- Paid training
- Promotion to permanent employee
Schedule:
- Evening shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Overtime pay
Application Question(s):
- How much is your expected salary?
- Are you willing to work 100% onsite in Mckinley Hill, Taguig City?
- Do you have Customer "CARE" experience? If yes, for how long:
Language:
- English (Preferred)
Work Location: In person
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