Customer Care Supervisor

Qualifications & Skills

• Minimum of 5 years relevant experience in customer service or supervisory roles.
• Strong communication and interpersonal skills, both verbal and written.
• Proven ability in dispute resolution and conflict management.
• Customer-centric mindset with a commitment to delivering exceptional service.
• Knowledgeable in Building Code (PD 957) and its practical applications.
• Experience in horizontal and/or vertical property developments.
• Proficient in complaint and dispute management.
• Skilled in call and email handling, with professional etiquette.
• Effective coordination with other departments to monitor and resolve customer concerns.
• Capable of preparing and presenting reports related to customer service and operations.
• Demonstrates soft skills essential for handling diverse customer interactions.
• Maintains a professional demeanor in all engagements.

Responsibilities

• Address customer concerns and manage reservation requests directed to the Property Management Office (PMO).
• Handle complaints and disputes efficiently and empathetically.
• Provide excellent customer service across all channels.
• Ensure compliance with Building Code (PD 957) in all relevant operations.
• Collaborate with internal departments to track and resolve customer issues.
• Maintain accurate documentation and generate reports on customer interactions and resolutions.
• Utilize call and email platforms to communicate effectively with clients.
• Support property development operations, both horizontal and vertical, with customer-focused solutions.

Job Types: Full-time, Permanent

Pay: Up to Php45,000.00 per month

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Pay raise

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• 13th month salary

Experience:

• relevant in customer care with real estate developer: 5 years (Required)

Work Location: In person