Customer Service Supervisor

As a Customer Service Supervisor at Akari Lighting and Technology Corporation, you will play a vital role in ensuring the highest level of customer satisfaction. You will be responsible for leading and managing a team of customer service representatives in our Quezon City office. This is a full-time position.

What you'll be doing

• Supervise and coach a team of customer service representatives to deliver excellent customer service
• Manage the day-to-day operations of the customer service department, including scheduling, task allocation, and performance monitoring
• Identify and implement process improvements to enhance the customer experience
• Resolve complex customer inquiries and escalations, providing guidance and support to the team
• Analyze customer service data and provide insights to the management team
• Collaborate with other departments, such as sales, product development, and operations, to address customer needs and concerns, and to ensure smooth coordination and communication.
• Create and maintain customer service metrics and reports, analyzing data to identify trends and areas for improvement.
• Stay updated on industry trends and best practices in customer service, sharing insights and implementing innovative strategies to enhance customer experience.
• Ensure adherence to company policies and procedures, as well as compliance with relevant regulations, while handling customer interactions.

What we're looking for

• Minimum 3 years of experience in a customer service supervisory role, preferably in the retail or consumer products industry
• Strong leadership and people management skills, with the ability to motivate and develop a team
• Excellent communication and interpersonal skills, with the ability to effectively liaise with customers and internal stakeholders
• Proficient in problem-solving and decision-making, with a focus on delivering customer-centric solutions
• Demonstrated ability to analyze and interpret customer service data to drive improvements
• Familiarity with customer service best practices and a commitment to continuous improvement
• Proficient in MS Office suite, with the ability to use data analysis tools

Job Type: Full-time

Pay: Php30,000.00 - Php35,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• On-site parking
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee
• Staff meals provided

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

Work Location: In person