The Customer Service Manager is responsible for leading the customer service team and ensuring exceptional customer satisfaction. This role plays a key part in enhancing customer loyalty and retaining high-value clients.
Qualifications:
- Graduate of any 4-year degree course
- Has at least 2 years work experience as a senior leader in Customer Service or a customer facing role
- Strong Customer Service Orientation
- Awareness of Emerging Industry Trends and Best Practices
- In-depth Understanding of Products and Services
- Excellent verbal and written communication skills
- Sharp analytical and problem-solving skills
- Self-motivated and able to perform effectively under pressure
- Must have effective Leadership and Team Management skills
Job Type: Full-time
Benefits:
- Additional leave
- Employee discount
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Holidays
- Late shift
- Night shift
- Shift system
- Weekends
Supplemental Pay:
- 13th month salary
Work Location: In person
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