We are looking for a Home-Based Customer Service Representative to join a growing U.S.-based team. In this role, you will provide product and service information, assist with order processing, and resolve concerns, playing a key part in ensuring excellent customer satisfaction and partner brand support.
REQUIRED CORE COMPETENCIES
- Communication: Strong verbal and written English communication skills.
- Customer Focus: Commitment to delivering quality service and positive experiences.
- Problem-Solving: Analytical and calm under pressure with a focus on resolution.
- Organization: Efficient in managing multiple tasks while keeping track of timelines and priorities.
- Adaptability: Thrives in a high-paced and sometimes stressful environment, while staying professional.
WHAT YOU WILL DO
- Manage end-to-end order entry and processing, ensuring accuracy until fulfillment.
- Communicate order status updates, production schedules, and changes to sales teams, clients, and manufacturing suppliers.
- Build and maintain relationships with customer accounts through clear and interactive communication.
- Work with internal teams and suppliers to resolve order-related issues.
- Track production proofs, approvals, and update internal systems with documentation.
- Keep detailed records of customer interactions, transactions, complaints, and feedback.
- Ensure timely and accurate documentation of order activities in CRM and internal tools.
- Follow all established communication procedures, policies, and quality standards.
- Perform other related duties as assigned.
WHAT WE LOOK FOR
- Education: Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
- Experience: 1–2 years of experience in promotional products, customer service, or order management.
- Language Proficiency: Excellent command of spoken and written English.
- Technical Skills:
- Proficient in Microsoft Office and Google Suite
- Basic knowledge of Adobe Illustrator, Photoshop, or Canva is a plus
- Industry Software Knowledge:
- Experience in the promotional industry or related e-commerce roles is preferred
- Familiarity with CRM platforms and customer retention tools is a strong advantage
- Comfortable with inbound/outbound communications and handling inside sales tasks
WHAT WE OFFER
- Salary Range: Php 30,000 – Php 35,000
- Industry: Promotional Products
- Job Type: Full-time
- Work Shift: 8:00 AM – 5:00 PM EST (USA)
- Workdays: Monday through Friday (USA)
BENEFITS OF WORKING WITH US
- Industry-leading salary packages
- Permanent work-from-home setup
- Company equipment provided
- Internet stipends upon regularization
- HMO coverage
- PTO credits and service incentive leaves
- Major spring and winter company live events
- Monthly employee appreciation virtual events
- Company-provided career skills training courses
- A company culture focused on your personal and professional growth
BENEFITS OF WORKING WITH US
- Industry-leading salary packages
- Permanent work-from-home setup
- Company equipment provided
- Internet stipends upon regularization
- HMO Coverage
- PTO credits and service incentive leaves
- Major spring and winter company live events
- Monthly employee appreciation virtual events
- Company-provided career skills training courses
- A company culture focused on your personal and professional growth
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
Job Type: Full-time
Pay: Php30,000.00 - Php35,000.00 per month
Benefits:
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
Supplemental Pay:
- 13th month salary
Application Question(s):
- Do you have experience with CRM platforms and customer retention tools?
- Do you have experience working with US Clients?
- How much is your expected salary?
Experience:
- Customer service: 1 year (Required)
- Order Management: 1 year (Required)
- Promotional Industry: 1 year (Required)
Work Location: Remote
