Conde Nast is a global media company renowned for its iconic brands, including Vogue, GQ, Vanity Fair, and The New Yorker. As a leader in premium content, Conde Nast connects audiences worldwide through compelling storytelling across digital, print, video, and events.
Role Overview:
We are seeking a Customer Support Representative with a strong background in sales to join the Conde Nast account. In this role, you will provide exceptional support to customers, addressing inquiries, resolving issues, and assisting with subscription services. You will also leverage your sales expertise to upsell products, recommend solutions, and drive revenue growth.
Key Responsibilities:
Customer Support:
- Handle inbound inquiries via phone, email, and chat.
- Assist customers with account management, subscription services, billing, and troubleshooting.
- Resolve customer concerns in a professional and timely manner, ensuring a positive experience.
Sales and Upselling:
- Identify sales opportunities during customer interactions, such as recommending additional services, subscription upgrades, or bundled offerings.
- Educate customers about Conde Nast’s products and promotions to drive revenue.
- Meet or exceed sales targets and KPIs related to customer retention and upselling.
Record Management:
- Maintain accurate and detailed records of customer interactions and sales activities in CRM systems.
- Ensure data integrity and confidentiality in line with company policies.
Qualifications:
- Proven experience in customer service and sales roles, preferably in a media, publishing, telco or subscription-based industry.
- Strong communication skills, both verbal and written, with a customer-first mindset.
- Strong problem-solving skills and the ability to remain composed under pressure.
- A passion for Conde Nast’s brands and content is a plus.
What We Offer:
- Competitive salary
- Comprehensive benefits package, including health, dental, and vision insurance.
- Opportunities for career growth within Conde Nast’s dynamic team.
- A supportive and inclusive work environment.
How to Apply:
Submit your resume to [email protected]
Conde Nast is an equal opportunity employer and values diversity in the workplace. We encourage applicants of all Customer Service and Telco Experience backgrounds to apply.
Job Types: Full-time, Permanent
Pay: Php35,000.00 - Php38,000.00 per month
Benefits:
- Company events
- Health insurance
- Paid training
Education:
- Bachelor's (Preferred)
Experience:
- Customer Service Representative: 1 year (Required)
Language:
- English (Required)
Location:
- Iloilo City, Probinsya sang Iloilo (Required)
Work Location: In person
